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Return Policy
Aimh.co (https://aimh.my/) strives to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns must be requested within 1 day of receiving the item.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Some items cannot be returned, including:
- Personalized or customized products
- Perishable goods (e.g., food, fruits, flowers)
- Health and hygiene items (e.g., cosmetics, undergarments)
- Gift cards
- Downloadable digital products
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support at customersupport@aimh.my or call +6082356799 / +60145992524.
- Provide your order details and reason for return.
- We will provide return instructions, including the return shipping address.
- Ship the item back using a trackable shipping service.
4. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
- Approved refunds will be processed within 3 business days.
- Refunds will be issued using the original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at customersupport@aimh.my.
6. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service, as we are not responsible for lost returns.
7. Contact Us
Contact us if you have any questions about our Return Policy.
Email: customersupport@aimh.my
Phone: +6082356799 / +60145992524
Address: 1st Floor, Lot 189, Section 63 Kuching Town Land District, Sekama, 93300 Kuching
Refund Policy
1. Conditions for Refunds
To be eligible for a refund, the following conditions must be met:
- Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 7 days, and we will either issue a full refund or provide a replacement.
- Late Delivery: If your order does not arrive within the expected delivery time, we will offer a full refund or store coupon.
2. Non-Refundable Conditions
- Change of Mind: We do NOT offer refunds for change of mind, but we may offer a store coupon or an exchange on eligible items.
- Opened or Used Items: Custom orders or perishable items that have been opened or used.
3. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support at customersupport@aimh.my or call +6082356799 / +60145992524 within 7 days of receiving your order.
- Provide your order details, including your order number, a brief description of the issue, and any photos or videos of damaged items.
Once your request is processed and approved, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued using the original payment method.
- Shipping costs are non-refundable unless the refund is due to our logistics error.
4. Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account or credit card statement.
- Contact your bank or payment provider (processing times vary).
- If you still have issues, email us at customersupport@aimh.my.
5. Contact Us
Contact us if you have any questions about our Refund Policy.
Email: customersupport@aimh.my
Phone: +6082356799 / +60145992524
Address: 1st Floor, Lot 189, Section 63 Kuching Town Land District, Sekama, 93300 Kuching
